목 차

제1장 연구개요 ······························································································ 1

제1절 연구 배경 및 필요성 ········································································································ 1

1. 연구 배경과 목적 ···················································································································1

2. 연구 필요성 ·····························································································································2

제2절 연구 범위와 방법 ············································································································ 4

1. 연구 범위 ·································································································································4

2. 연구 방법과 과정 ···················································································································4

제2장 이론적 배경과 현상분석 ·································································· 7

제1절 이론적 배경 ························································································································ 7

1. 조직융합의 의의 ·····················································································································7

2. 조직융합의 관리요소 ·············································································································9

3. 조직융합과 효율성의 관계 ·································································································14

제2절 복지재단과 희망케어센터의 현상 분석 ······································································ 15

1. 인구 변화와 복지대상자 추이 비교 ·················································································15

2. 복지재단과 희망케어센터 활동 분석 ···············································································17

3. 후원금·물품 분석 ···············································································································21

4. 복지재단의 경영 능력 평가 ·······························································································25

5. 복지재단과 희망케어센터 통합에 대한 인식 ·································································27

제3절 소결 ···································································································································· 30

제3장 의견수렴 및 과제 도출 과정 ························································ 33

제1절 초점집단 인터뷰(FGI) 운영 개요 ················································································· 33

1. 초점집단 구성 ·······················································································································33

2. 초점집단 운영 목적과 방식 ·······························································································34- II -

제2절 초점집단 인터뷰(FGI)에 활용할 질문 도출 과정 ····················································· 36

1. 직원 워크숍 결과 ·················································································································36

2. 자문단 회의 결과 ·················································································································43

제3절 초점집단 인터뷰(FGI) 활용 질문 선정 ······································································· 45

제4장 조직융합을 위한 분석과 대응 방안 ············································ 47

제1절 조직구조 ···························································································································· 47

1. 초점집단 인터뷰(FGI) 구성 개요 ······················································································47

2. 분석 결과 ·······························································································································48

3. 대응방안 ·································································································································55

4. 소결 ·········································································································································73

제2절 업무프로세스 ···················································································································· 75

1. 초점집단 인터뷰(FGI) 구성 개요 ······················································································75

2. 분석결과 ·································································································································76

3. 대응방안 ·································································································································84

4. 소결 ·········································································································································99

제3절 조직문화 ·························································································································· 101

1. 초점집단 인터뷰(FGI) 구성 개요 ····················································································101

2. 분석결과 ·······························································································································102

3. 대응방안 ·······························································································································109

4. 소결 ·······································································································································138

제5장 정책제언 ·························································································· 141

1. 남양주시 종합사회복지관 기본계획(Master Plan) 공유 ·············································141

2. 조직구조 ·······························································································································142

3. 업무프로세스 ·······················································································································143

4. 조직문화 ·······························································································································144

5. 복지재단의 역할 ·················································································································145

참 고 문 헌 ································································································ 149